Is the package or the content damaged?
Should there be visible damage to the outer packaging, you must open the carton and inspect the items inside. If there is damage reject the items, ensure the driver notes this on the delivery receipt and report to us immediately. Please take photographs and send these to us immediately within 24 hours, LifestyleGarden© reserves the right to refuse any claims beyond this time frame.
How long is the warranty for LifestyleGarden© products?
Our furniture sets are covered by a 3-year manufacturer’s warranty and we will repair or replace/refund any item within the warranty period from the date of purchase.
What if I want to return the items without a non-manufacturing issue?
If you have changed your mind or encounter any other non-manufacturing issue and would like to return the items purchased, we require that all returned items must be in their original packaging and in the condition in which it was received to receive a full refund.
In this instance, the cost of returning your purchase to us is for your account. We recommend and can arrange for our in-house couriers to collect from you and can provide you with a quote for this.
In instances where items are not returned to us in 100% resalable condition, we may withhold up to 20% of the product purchase value.
This will be determined upon receipt of your return to us for assessment.
How can I receive the refund back?
Any amounts to be refunded to you will be done so via Bank transfer on receipt of the returned goods.
We will contact you for nominated bank details.
– All images on the site are supplied by our manufacturers under both studio and natural lighting wherever possible to reflect the true appearance of the products. Detailed descriptions and technical specifications are available to assist you in making your purchase decision.